EVALUATION OF BUREAUCRACY PERFORMANCE IN PUBLIC ADMINISTRATION SERVICES IN THE PALEMBANG CITY GOVERNMENT
Keywords:
Bureaucracy, Public Services, Performance EvaluationAbstract
Bureaucratic performance evaluation in public administration services is an important aspect to assess the effectiveness and efficiency of government administration. An effective bureaucracy is expected to provide quality, transparent, and responsive public services to the needs of the community. Government bureaucracy has a crucial role in public administration services. Bureaucratic performance evaluation is conducted to assess the effectiveness and efficiency of services, including aspects of responsiveness, transparency, and accountability. This study aims to identify areas of improvement to improve the quality of public services and public trust. This study uses a descriptive qualitative method with data collection techniques through interviews, observations, and literature studies that evaluation involves performance analysis and satisfaction surveys. The focus of this study is to improve the quality of public services and public trust in the government. The results of the study indicate that the evaluation is expected to provide recommendations for more responsive and effective bureaucratic reform
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